Skip to content

November 2020

 

After the Governments latest announcement we have cancelled the remainder of our holidays until our Christmas holidays depart on 23rd December.

 

If you were due to travel with us on any of our holidays before this date please wait for us to contact you.

 

 

 

 

 

*** OUR OFFICES ARE TEMPORARILY CLOSED. PLEASE SEE UPDATES FOR HOW TO CONTACT US***

 

 

We are now open Monday to Friday 9-12. Please contact us on 0800 345 75 75.

 

Our holidays are now up and running again but with limted spaces. If you are due to travel we now require you to pay your final balance as per your invoice.

We have new safety measure in place for all travel on our coaches. For more information please email admin@cloudnineholidays.co.uk

 

 

 

 

*********UPDATE 29TH JUNE 2020*********

 

With hotels due to reopen in the next few days we can confirm that our holidays will start travelling again from 19th July.

We will have many new safety features in place to ensure that everyone is comfortable with travelling.

If you are due to travel after this date please contact us on 0800 345 7575 to let us know if you still wish to travel.

We look forward to seeing you all soon!

 

From Wednesday 1st July we will be having regular opening hours again, where one of our experts will be on hand to answer any queries or to book you on a holiday.

Hours of opening

Mon-Fri: 9.30 - 13.00

Sat & Sun: Closed

 

 

 

 

 

***UPDATE 11th May 2020*****

 

After the latest Government announcement regarding the ongoing Coronavirus outbreak situation, we have now taken the difficult decision to extend the suspension of all our coach holidays up to and including 30th June 2020. We are looking ahead to our July Holidays..

At Cloud Nine Holidays the health and safety of our customers and employees is and always will be our top priority.

 

Currently our office is temporarily closed, to support our teams’ safety during the current Coronavirus outbreak. However, the team are still working remotely from home during this time, during this time they will be answering emails and outbound calling customers. 

If you were due to travel in June we would please ask that you wait for us to contact you in date order, rather than trying to phone us as our phone lines are currently only taking messages. We have included the options that are available to you in respect of your cancelled holiday at the end of this update, so you can decide what option you prefer in advance of us contacting you. 

If you contact us via any channel, please ensure that you include your booking reference and your departure date so that we can locate your booking.

We ask that if your holiday is due to depart from July onwards that you do not call us at this time but contact us via email at  admin@cloudnineholidays.co.uk  if you have any other queries. Please include a contact number so that we may call you back.

We are constantly monitoring the government advice and if we need to extend the current period of closure beyond the 30th June, we will communicate this to our customers as soon as possible. We understand that this is a worrying time for everyone and as a result with immediate effect, we have relaxed our final balance dates until we are fully operational again. This is to give our loyal customers the reassurance that they will not be asked to pay their final balance until they know that their holiday will be going ahead.

Please look after yourselves and stay

Rest assured, we are a financially strong business and we look forward to welcoming you back on board later in the year!

Very best wishes

All at Cloud Nine Holidays

 

The options available for cancelled departures;

1.    Transfer your holiday to a later date in 2020

2.    Leave the funds on your account for a future holiday. Please note that you have the financial protection of Bonded Coach Holidays http://www.bch-uk.org/ and therefore you can rest assured that your monies continue to be protected. 

3.    Receive a full cash refund to the value of payments made for your Once we receive your e-mail we will action your request, or alternatively, please wait for us to call you. 

 

 At this time we ask for your patience as we have a lot of customers to contact, so it will take some time for us to work through in order of departure date. We understand the wait can be frustrating, but the teams are working round the clock from home, in order to get in touch with everyone as quickly as possible.

 

 

 

 

 

 

 

 

 

***UPDATE April 21st 2020***

 

At Cloud Nine Holidays the health and safety of our customers and employee owners is and always will be our top priority. Therefore having reviewed the latest advice of the UK Government in regard to the ongoing Coronavirus outbreak situation, we have now taken the difficult decision to extend the suspension of all our coach holidays up to and including 31st May 2020. We are looking ahead to June Holidays.

Currently our office is temporarily closed, to support our teams’ safety during the current Coronavirus outbreak. However, the team are still working remotely from home during this time, during this time they will be answering emails and outbound calling customers. 

If you were due to travel in June we would please ask that you wait for us to contact you in date order, rather than trying to phone us as our phone lines are currently only taking messages. We have included the options that are available to you in respect of your cancelled holiday at the end of this update, so you can decide what option you prefer in advance of us contacting you. 

If you contact us via any channel, please ensure that you include your booking reference and your departure date so that we can locate your booking.

We ask that if your holiday is due to depart from June onwards that you do not call us at this time but contact us via email at  admin@cloudnineholidays.co.uk  if you have any other queries. Please include a contact number so that we may call you back.

We are constantly monitoring the government advice and if we need to extend the current period of closure beyond the 31st May, we will communicate this to our customers as soon as possible. We understand that this is a worrying time for everyone and as a result with immediate effect, we have relaxed our final balance dates until we are fully operational again. This is to give our loyal customers the reassurance that they will not be asked to pay their final balance until they know that their holiday will be going ahead.

Please look after yourselves and stay

Rest assured, we are a financially strong business and we look forward to welcoming you back on board later in the year!

Very best wishes

All at Cloud Nine Holidays

 

The options available for cancelled departures;

1.    Transfer your holiday to a later date in 2020

2.    Leave the funds on your account for a future holiday. Please note that you have the financial protection of Bonded Coach Holidays http://www.bch-uk.org/ and therefore you can rest assured that your monies continue to be protected. 

3.    Receive a full cash refund to the value of payments made for your Once we receive your e-mail we will action your request, or alternatively, please wait for us to call you.  At this time we ask for your patience as we have thousands of customers to contact, so it will take some time for us to work through in order of departure date. We understand the wait can be frustrating, but the teams are working round the clock from home, in order to get in touch with everyone as quickly as possible.

Friday 3rd April

 

We will be closing our offices from close of business today (Friday 3rd April) and will be reopening on Tuesday 14th April. Our staff will be working from home and you may still contact us via email if your request is urgent. Our email is admin@cloudnineholidays and we will respond as soon as possible.

 

Please stay safe and stay indoors and only travel when it is essential.

 

From all at Cloud Nine Holidays

 

 

 

CORONAVIRUS UPDATE 1st April

Cloud Nine Holidays are still following the advice & guidelines as set out by the UK Government.

We appreciate this is unsettling times and are doing all we can to assist all our customers, your safety is at the forefront of everything we do.

Due to the current Government guidelines we have cancelled all Holidays and Day Trips until 31st May 2020. If you are booked onto one of our holidays during this time please be patient and we will contact you with regards to what to do next. Once we have processed all of the holidays and day trips upto 31st May 2020 we will be looking into our June Holidays and Day Trips. Please be patient and we will contact you. Our lines are very busy at the minute so it may take a while for one of our Operators to answer.

 

Please stay safe and stay indoors.

 

From all at Cloud Nine Holidays 

 

OUR 2020 BROCHURE IS OUT NOW! 

CALL 0800 345 75 75 FOR YOUR COPY

or click on the brochure below

 

Welcome to our Online Brochure including Day Trips

 

Hello and welcome to Cloud Nine Holidays online brochure. Our brochure offers new British and European tours as well as many established favourites we have also introduced a Day Trip programme. You can be assured of a friendly atmosphere on all Cloud Nine Holiday's.

 

Our online brochure aims to offer a range of popular locations that are firm favourites with holidaymakers - many of whom return to these destinations year after year.

 

Why should you travel with Cloud Nine Holidays?

 

We can offer you a high level of service and with no changing coaches, you can be assured you will travel to your destination in the latest and most comfortable coaches.

-

We take care of all your travel arrangements, from picking you up at your door by taxi and taking you to your coach at the Abbey Centre in Northampton, to handling your luggage. Your coach will travel directly to your destination (with refreshment stops). Similar arrangements are made on your return journey.

 

Our team of tour escorts and coach drivers will always be ready to help make your holiday really enjoyable, and memorable.

 

Our Free Door to Door service includes the following areas, ALL Northamptonshire, All Milton Keynes, Bedford, Buckingham, Market Harborough, South and East Rugby and Oundle. If you live outside of these areas please call us, as we can still provide transport for you at a small extra charge.

 

You are invited to visit our offices in Oxwich Close, Brackmills where you will receive a warm welcome. If you experience any problems finding the Cloud Nine office please call our FREEPHONE number 0800 345 7575. We will be happy to help in any way possible and we can offer transport from and to the bus or railway station if required.

 

We now offer Day Trips for Familys and Adults only with most picking up from  Kettering, Rushden, Wellingborough, Weston Favell Shopping Centre (Northampton) & Victoria Street, Northampton. Our 2019 Day Trip brochure is online and copies are now available.

 

We hope to see you soon. Thank you for your support.

 

 

Please contact us on 0800 345 75 75  or  01604 754566 for current availability.

 

We are open Monday to Friday 9am - 5pm.

 

For your holiday protection and peace of mind, all holidays are bonded with the Bonded Coach Holidays Group and the Confederation of Passenger Transport to protect your holiday payments.

 

   

 

 

Keyword Search

Availability Search

 

 

 

Cloud Nine Holidays Ltd, John Bull House, Oxwich Close, Brackmills Ind Estate, Northampton, NN4 7BH
Tel No: 0800 345 75 75
Company No: 5128424
VAT No: 841709818

This website uses cookies to store essential information. By continuing to browse the website you are agreeing to their use. With your permission we would like use additional cookies. For more information you can view our cookie policy here. Select Settings to change your cookie preferences. To allow the use of all cookies select Accept.